Friday 17 September 2021

The NSW Government launched a free COVID-19 check-in card to help improve the check-in process for people without access to a smartphone. 

Since then, over 200,000 people have registered for their card and have used them to check in at businesses across NSW. 

The COVID-19 check-in card aims to provide a quick and easy way to electronically check in for customers without a smartphone.

How do businesses check in customers who have a COVID-19 check-in card?

To accept and scan a customer’s COVID-19 check-in card, businesses need to be using their unique Service NSW online form

The online form can be displayed on a venue-supplied digital device, such as a mobile or tablet, and can be used to electronically check in customers with a COVID-19 check-in card, as well as customers who don’t have a smartphone or a check-in card. 

Businesses can retrieve their Service NSW online form from their Business Resources page.

When a customer presents their COVID-19 check-in card, staff can quickly check them in by taking the following steps:

  • Open the unique business online form on the digital device. 
  • Click on the ‘Scan a COVID-19 check-in card’ link on the online form and when the camera app opens, use the camera to scan the QR code on the COVID-19 check-in card.
  • When the QR code is scanned, the online form automatically populates with the customer’s registered information. Contact details are confirmed and the customer is then checked in.

To keep up to date, as and when updates are published, visit NSW Government COVID-19 updates >

Stay safe and please contact AMIC if you have any questions, we are here to help.